The dispatcher is responsible for the timely processing of all incoming requests to the Dispatch centers. Dispatchers monitor and direct all requests involving the transport/transfer of patients, specimens, and intra-clinic mail items; and acts as a resource for Transporters, Escorts, Door Attendants, Information Desk Attendants, Airport Attendants, and Couriers. Also responsible to maintain and update automated work-log databases. Responsibilities and tasks can be repetitive and persistent; but must be supportive in a courteous manner throughout duration of full shift. Assist in the orientation and training of new employees. Work varied hours, which may include days, evenings, holidays, and weekends; with rotating days off.
High school education or equivalent is required. Prior General Service experience is preferred. Some heavy lifting required (up to 50 pounds). Must be able to work independently; display exceptional initiative; and demonstrate effective problem-solving skills. Must have good knowledge of computers - able to utilize word processing, spreadsheet, and database management programs. Must be able to demonstrate a proven ability to quickly and accurately process and route incoming transport requests. Must have excellent command of English language; and an exceptional ability to communicate quickly and effectively with others. Requires previous customer service experience, and must have outstanding telephone and human relations skills. Must be able to adapt to unpredictable and stressful situations, while maintaining a calm and pleasant manner. Must also be able to demonstrate an ability to quickly develop plans to accomplish unexpected and time sensitive requirements; and must display sound judgment when given conflicting information.
Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $17.26 per hour.
Hours / Pay period
80 hours every two week pay period
8 hour shifts between the hours of 6a-9p Monday-Friday
8 hour shifts 1 to 2 weekends per month
Mayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly city that provides a highly livable environment for more than 34,000 Mayo staff and students. The city is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life.
Job posting number
Equal opportunity employer
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.