IT Manager - Service Delivery

Information Technology
Why Mayo Clinic
Mayo Clinic is the nation's best hospital (U.S. News & World Report, 2020-2021) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all locations, you’ll find career opportunities that support diversity, equity and inclusion. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you’ll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!
Position description
This is a full time telework position.

The Genomics and Bioinformatics Services Section in LPEA is in need of a motivated individual to serve as an IT Service Delivery Manager for this fast paced area. This section provides development support for genomics and bioinformatics activities for the Center for Individualized Medicine Independent Multidisciplinary Practice (CIM IMP), which includes DLMP, CIM and Quantitative Health Sciences (QHS) activities. We support research and clinical applications which require close collaboration with bioinformatics and key business partners in an effort to find solutions supporting their business domain.

The IT Service Delivery Manager is responsible for ensuring IT services meet customer needs and expectations as agreed to in the published service catalog or other service offering. The main competency of a Service Delivery Manager centers on the disciplines of operations management. This responsibility includes full life cycle management for each service: definition, design, construction and operation, as well as the evolution of service offerings in partnership with stakeholders. IT Service Delivery Managers are responsible for all phases of life cycle management of the service and to ensure continuous improvement efforts are dedicated to delivering high performing, reliable, and consistent operations and developing tech culture based teams while optimizing costs and delivery times. The IT Service Delivery Manager is responsible for standardizing work intake processes, prioritizing work, and ensuring direct reports are adequately trained. IT Service Delivery Managers provide structure, guidance and support for budgeting capital and operational spending for delivery of service. May serve as Secretary, Assistant Secretary or member of IT for institutional committees.

Mayo Clinic will not sponsor or transfer visas for this position.
Bachelor's degree with 6 years of experience, which includes 2 years of demonstrated leadership experience. Experienced with committee and consensus-managed, physician-led organization. Other Qualifications: Requires skill in effective decision making and effective consensus management. Strong understanding of finance, business processes, budgeting and human resources development. Excellent verbal and written communication skills. Demonstrated history of continuing education in personnel and administrative processes. Experience with personnel management, resource allocation, coaching and mentoring.

Not eligible/ We will not sponsor or transfer visas for this position.
Additional qualifications
Master's degree preferred with 4 years of experience. Experience working in healthcare technology. Experience with managing both custom developed and vendor-supplied products and services. Some travel may be required in this position.
Exemption status
Compensation Detail
Education, experience and tenure may be considered along with internal equity when job offers are extended.  The minimum salary every 2 weeks is approx $4,588.80, based on a full-time position.
Benefits eligible
Full Time
Hours / Pay period
Full time
Schedule details
Some travel may be required in this position.
Weekend schedule
Some travel may be required in this position.
Site description
Every year, more than 1 million patients from all 50 states and nearly 150 countries choose Mayo Clinic for their medical care. Mayo Clinic has a legacy of inspiring hope and contributing to health and well-being by providing the best care to every patient through integrated clinical practice, education and research.

Mayo Clinic has campuses in Rochester, MN; Scottsdale and Phoenix, AZ; Jacksonville, FL; and throughout the multistate network of Mayo Clinic Health System. Each campus is an integral part of its community and reflects Mayo Clinic's deeply held values.
IT and Engineering
Career profile
Information Technology
Job posting number
Ted Keefe
Equal opportunity employer
Mayo Clinic is an equal opportunity educator and employer (including veterans and persons with disabilities).