Why Mayo Clinic
Innovation and compassion are paramount to providing world-class medical care to patients from all over the world. We lean on the variety of perspectives and backgrounds of our colleagues’ to continuously challenge ourselves and to create a workplace that supports diversity, equity, and inclusion. Become part of the legacy that embraces our differences and enables us to provide the best care to patients from all over the world.
Come join the ASAP team at Mayo Clinic. This team supports the Epic ASAP Application across all of our sites - 22 Emergency Departments. The team is very innovative working to enhance the practice with real-time location system features, adding more tele-emergency medicine, providing enhanced reporting and analytics, contributing to a nationwide registry, converting urgent care centers to using ASAP and much much more.
We need a leader who can not only plan the existing work, work very well with other application teams (with the integrated health record system), manage incidents and changes and work with several project managers, but also provide support for the team helping them get the most job satisfaction as possible.
The ideal candidate would have Epic ASAP certification and experience and be comfortable with tools like Azure Dev Ops and Service Now and also comfortable working in an Agile environment with priorities changing and the need to evaluate resources and priorities on a regular basis.
This is a full time telework position within the United States.
Serves a lead role in the support of software programs or modules across multiple clinical and/or business functions. Directly oversees the activities of those assigned to the development and maintenance of software-based systems in the supported areas.
Understands the business environment and the impact IT has on the business environment. Provides analysis and support for installed systems, as well as system implementation and integration projects, which require systems analysis, design, build, testing and implementation for specific modules or applications.
Functions as a liaison between clinical, business, and technical areas during the planning process and provides oversight throughout the project cycle. Fosters and creates partnerships with the clinical and business area to develop a solid knowledge base of a business work area.
Researches requests to determine scope, size and impact. Validates requirement information with the stakeholders to ensure completeness. Validates the developed solution to ensure it satisfies the stated requirements.
Maintains in-depth knowledge of existing systems and certification in the vended application. Able to design, develop or modify programs, algorithms or rules using vendor command language or similar technology tool. Assures work of others in this area.
Is able to manage mid- to large-sized operational projects independently, and delegates responsibilities and directs team members in these activities. Coordinates implementation efforts and provides assistance in implementing proposals across multiple organizational boundaries.
Monitors industry features and standards in order to provide input to both IT and Mayo Clinic strategy. May serve as liaison for industry partnerships or as a Mayo Clinic representative in national industry events. Develops proposals and business plans that ensure quality IT solutions which adhere to industry and Mayo Clinic architecture.
Creates test plans and evaluates current plans for improvement. Provides training and mentoring to those in business analyst or related roles.
Assists managers with input for staffing levels, development of staff, and other operational planning.
May be required to provide 24/7 on-call support.
Mayo Clinic will not sponsor or transfer visas for this position.
Master’s Degree with 6 years’ experience OR Bachelor Degree with 8 years’ experience.
Vendor application certification may be required.
Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum salary every 2 weeks is approx $3,670.40, based on a full-time position.
The application is supported 24x7. This position would be expected to be in an escalation on call role - available off hours if the primary and secondary people on call staff were not available or working in a secondary on call role.
This position is a full time telework position. Travel to one ore more of our sites may be necessary but not on a regular basis and not often.
IT and Engineering
Job posting number
Equal opportunity employer
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.