Why Mayo Clinic
Diversity and inclusion are integral to Mayo Clinic's mission to provide excellent, culturally relevant care in a welcoming environment to patients from a wide variety of backgrounds and creating an inclusive work environment where differences are valued, allowing individuals to achieve and contribute to their fullest potential. This commitment to diversity is woven into the fabric of Mayo Clinic — we embrace these values as we serve our patients, employees, students, suppliers and communities.
Position description
Participate and lead activities that foster an inclusive work environment. This is a leadership position which requires the ability to effectively develop others and have an understanding/appreciation for creating and supporting diverse teams.

Manages operations for a multidisciplinary administrative support team within a department/division/section/unit in alignment with the institutional mission, vision, and objectives. Serves as a key member of the department/division/section/unit leadership team with a primary focus on planning and implementation of policies, procedures, and processes that facilitate efficient practices in compliance with applicable rules, regulations, and accrediting standards. Able to confidently interact with leadership at various levels in a professional manner. Identifies and analyzes operational/practice improvement opportunities, develops ideas for improvements, and implements changes. Routinely spends approximately half of time leading and/or facilitating department/division/section/unit projects including analysis, problem solving, collaboration, and implementation; may also participate on institutional projects. Responsible for the management, coordination, adherence of institutional and departmental policies, procedures, processes, guidelines, best practices, and quality and service expectations; and overall performance of administrative support team. Provides daily leadership, task direction, orientation, education, mentoring, and operational problem solving to staff. Accountable for appropriate staffing to meet the needs of the work unit and regulates and adjusts staffing levels in accordance with fluctuating workload and department/division/section/unit priorities. Performs duties independently, uses judgment in handling a variety of management issues, and is able to effectively utilize resources to solve problems. Prepares and presents a wide variety of information using multiple communication platforms. Position does not provide regular, direct, ongoing support for individuals/practice/department. Lead, assistant supervisor, and/or supervisor may report to this position. Takes initiative and is self-directed. Strong organizational, communication, and interpersonal skills; a commitment to quality and excellence in service; adaptability; confidentiality; and professionalism are important components of the role.
Experience with building, enhancing and/or supporting diversity and inclusion activities within a work unit.

Position requires an associate’s degree in administrative, business, or medical-related program with five years’ management experience


A bachelor’s degree in an administrative, business, or medical-related program with three years’ management experience.

Requires strong verbal and written communication skills and ability to work collaboratively with multiple disciplines. Demonstrated skills in change management, team building, conflict management, process improvement, human relations, coaching, and mentoring.
Additional qualifications
Possess high-level skills in interpersonal relations, customer service, professionalism, and organization, along with the ability to prioritize, frequently and quickly shift tasks, and adapt to a rapidly changing environment. Demonstrate effective and appropriate decision-making, judgment, and confidentiality, attention to detail, and follow-through. Prefer experience in project management and continuous process improvement and work-related experience within the last ten years.
License or certification
None required.
Exemption status
Compensation Detail
Education, experience and tenure may be considered along with internal equity when job offers are extended.  The minimum salary every 2 weeks is approx $2,068, based on a full-time position.
Benefits eligible
Full Time
Hours / Pay period
Schedule details
Days M-F
Site description
Mayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly city that provides a highly livable environment for more than 34,000 Mayo staff and students. The city is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life.
Administration, Business, Finance, Office & Administrative Support
Career profile
Job posting number
Veronica Bartz
Equal opportunity employer
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.