Manager IT Service Delivery



City
Rochester
State
Minnesota
Telecommute
No
Department
Information Technology
Why Mayo Clinic
The Division of Laboratory, Pathology and Extramural Applications seeks a Service Delivery Manager to lead the Reporting and Data Analytics team, serving the Department of Laboratory Medicine and Pathology. The successful candidate will have working knowledge of Agile development processes, working knowledge of managing vendor relationships/agreements and Managed Services resources, as well as understanding of DBMS, Data warehouse architecture, data visualization tools and ETL technologies.
Position description
The IT Service Delivery Manager is responsible for ensuring IT services meet customer needs and expectations as agreed to in the published service catalog or other service offering. The main competency of a Service Delivery Manager centers on the disciplines of operations management. This responsibility includes full life cycle management for each service: definition, design, construction and operation, as well as the evolution of service offerings in partnership with stakeholders. IT Service Delivery Managers are responsible for all phases of life cycle management of the service and to ensure continuous improvement efforts are dedicated to delivering high performing, reliable, and consistent operations and developing tech culture based teams while optimizing costs and delivery times. The IT Service Delivery Manager is responsible for standardizing work intake processes, prioritizing work, and ensuring direct reports are adequately trained. IT Service Delivery Managers provide structure, guidance and support for budgeting, capital, and Opex planning for delivery of service. May serve as Secretary, Assistant Secretary or member of IT for institutional committees.
Qualifications
Bachelor's degree with 6 years of experience, which includes 2 years of demonstrated leadership experience. Experienced with committee and consensus-managed, physician-led organization. Other Qualifications: Requires skill in effective decision making and effective consensus management. Strong understanding of finance, business processes, budgeting and human resources development. Excellent verbal and written communication skills. Demonstrated history of continuing education in personnel and administrative processes. Experience with personnel management, resource allocation, coaching and mentoring.

This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position.
Additional qualifications
Master's degree preferred with 4 years of experience. Experience working in healthcare technology. Experience with managing both custom developed and vendor-supplied products and services. Some travel may be required in this position.
Exemption status
Exempt
Compensation Detail
Education, experience and tenure may be considered along with internal equity when job offers are extended.  The minimum salary every 2 weeks is approx $4,242.40, based on a full-time position.
Benefits eligible
Yes
Schedule
Full Time
Hours / Pay period
80
Schedule details
Monday - Friday, 8:00 a.m. - 5:00 p.m. May manage employees providing 24/7 on-call support
Site description
Mayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly city that provides a highly livable environment for more than 34,000 Mayo staff and students. The city is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life.
Category
IT and Engineering
Career profile
Information Technology
Job posting number
129575BR
Recruiter
Ted Keefe
Equal opportunity employer
Mayo Clinic is an equal opportunity educator and employer (including veterans and persons with disabilities).