Why Mayo Clinic
Mayo Clinic has been recognized for three consecutive years as the best hospital in the nation by U.S. News & World Report. We offer a highly competitive compensation package and exceptional benefits. In this role you have the advantage of working within a large health system, but the smaller feel of local hospitals by servicing the southwest Minnesota region.
Provides support and maintenance of vended and custom medication management supporting systems that includes installation, configuration, build, analysis, monitoring, testing, training, implementation, troubleshooting and resolving highly complex issues. Regularly assesses applications and makes modifications and or updates to ensure currency and functionality within established environment and implements application configuration changes accordingly. Communicates, coordinates and supports system downtimes and outages. Possesses advanced understanding of application interfaces, application configuration options, interactions between systems, and works with vendors or interface partners to configure.
Serves as a key partner with customers demonstrating a strong relationship and a deep understanding of business needs, goals, and objectives, providing expert knowledge of the systems supported and how the system is utilized by the customers. Works with customers to elicit system and reporting requirements, and validates requirement information with customers to ensure completeness, correctness, and clarity. This individual will work in a team environment with colleagues and customers across the Enterprise and will maintain knowledge and certification in the vended application, as required. Understands the practice and operational environments and the impact technologies have on these environments. Functions as a liaison between clinical, business, and technical areas and builds credibility and rapport with customers to understand their needs. Manages small projects as necessary and may be required to provide on-call support.
Bachelor’s degree in business, computer sciences, healthcare or related field with 3 years’ experience in an applicable clinical setting; or 6 years’ technical experience in an applicable clinical setting. Computer skills including experience with word processing, database, spreadsheet, and web based tools are required. Experience with medication management systems analysis and support, project management , time management, strong organizational skills, and the ability to identify & remedy potential or problem prone situations within the medication management electronic environment are required.
Experience in a specific specialty may be required depending on primary appointment and area of responsibility, e.g. Oncology research; Pediatrics; etc.). Applicants without this experience will be asked to complete required applicable competencies.
License or certification
Relevant application or system certification may be required.
Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum salary every 2 weeks is approx $2,128, based on a full-time position.
Full Time 80 hours per two-week pay period. Day shift Monday - Friday, 8:00 a.m. - 5:00 p.m. Start times and duration will vary based on workload and/or projects. May be required to provide 24/7 on-call support.
May be required to provide 24/7 on-call support.
Over the next four years, Mayo Clinic is making significant investments in both the physical and technological future of health care, through doubling the size of the Mayo Clinic campus in Phoenix, inclusive of practice, education, and research activities. Mayo Clinic's campuses in Arizona are located in Phoenix and Scottsdale, in the beautiful Sonoran Desert. The region is known as the Valley of the Sun, a metropolitan area with more than 4 million residents in 25 cities and towns.
With Phoenix being the fifth largest city in the nation, this sunny "desert metropolis" offers the amenities of a big city in the midst of a strikingly beautiful, rugged, southwest landscape.
Scottsdale frequently earns praise as a highly desirable place to live. The city's more than 200,000 residents enjoy a vibrant mix of culinary hot spots, arts and entertainment, professional and collegiate sports teams, and community resources. The region's desert climate promotes an outdoor lifestyle with a full complement of sports and recreation.
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Equal opportunity employer
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.