Regional Service Rep - North Dakota/South Dakota/Montana

Laboratory Medicine & Pathology
Why Mayo Clinic
Mayo Clinic is the nation's best hospital (U.S. News & World Report, 2020-2021) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all locations, you’ll find career opportunities that support diversity, equity and inclusion. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you’ll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!
Position description
Territory: North Dakota, South Dakota, Montana

Maintains multiple client accounts within a designated territory, by expanding relationships within the laboratory to support MCL business model. Dedicated client advocate to promote retention and satisfaction by driving the cross-departmental MCL staff to analyze client feedback to enhance business and operational processes. Provides technical onsite visits to support growth and service recovery as needed.

Manages in-territory onboarding activities tailored to new facility’s needs. Establishes business relationships with client’s various laboratory and pathology departments. Develops an extensive understanding of each client by establishing long standing relationships and identifying key decision-makers. Onsite training expert for electronic ordering applications and navigating MCL’s products and services.

Contributes to strategic initiatives for clients as outlined with territory, operational and business teams. Assists and supports outreach initiatives. Identifies and promotes opportunities to improve test utilization.

Provides education and is a liaison to the client contacts to MCL/DLMP subject matter experts. Actively promotes test campaigns, projects and initiatives directed by Information Technology, Product Management, Marketing, and Technologist Support. Gathers insights from clients as requested by internal work groups.

Brings value to clients by tailoring interactions and messaging to fit the client’s needs and objectives. Remains accessible to clients and internal staff for timely response and engagement. The RSR should coordinate the deployment of Mayo resources in an efficient and effective manner, while escalating feedback and issues appropriately. Must be comfortable working in a fast-paced ambiguous environment.

Practices and promotes teamwork and communication. Documents client interactions. Remains in good standing with all Mayo Clinic and MCL policies and procedures.

We require a two year commitment to this position

Requires a bachelor's degree in business or science and 5 years of clinical laboratory experience in a hospital setting are required. Master’s degree, and/or accreditation by a national agency (MT, CLS, MLS, MB, CG, MP or HTL) preferred.

** Visa sponsorship is not available for this position; Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.
Additional qualifications
Leadership, management, and/or Outreach experience desired. Good human relations and communications skills. High level of technical competence and confidence. Must be adaptable, flexible, creative, dependable, responsible and able to perform well within multifunctional environments. Customer focused. Ability to manage several projects or tasks simultaneously and to exercise appropriate judgment when prioritizing projects. Decision making and problem-solving ability. Ability to function and work in a diverse work environment while offering assistance and providing direction to clients in a concise, sensitive, and professional manner, keeping a positive and courteous tone.
License or certification
A valid driver's license and a good driving record are required, along with the ability to travel extensively on all forms of major public transportation. 80% travel is required.
Exemption status
Compensation Detail
Education, experience and tenure may be considered along with internal equity when job offers are extended.  The minimum salary every 2 weeks is approx $2,832.80, based on a full-time position.
Benefits eligible
Full Time
Hours / Pay period
Schedule details
Exempt M-F
Weekend schedule
Site description
Mayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly city that provides a highly livable environment for more than 34,000 Mayo staff and students. The city is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life.
Clinical Labs and Research
Career profile
Clinical Labs
Job posting number
Rhonda Wilson
Equal opportunity employer
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.