Why Mayo Clinic
The majority of the time this position will be reporting to the MCHS Menomonie Hospital location, there is potential to travel to MCHS Osseo Hospital location to meet business needs.
Position description
The Registration Representative is responsible for the accurate check-in/admissions of incoming patients in the hospital setting as well Emergency Department setting. This includes the verification of patient demographic information, collection of insurance data, the identification and/or creation of appropriate accounts, and the collection of indicated co-payments and/or share of cost. The Registration Representative is required to ensure patient safety using positive patient identification protocols and obtain the appropriate consents as required. This role requires adherence to quality assurance guidelines as well as established productivity standards to support the work unit’s performance expectations.
High School Diploma or GED and 2+ years of relevant experience required


Bachelor’s degree required

Additional Requirements include:

Ability to read and communicate effectively

Basic computer/keyboarding skills, intermediate mathematic competency

Good written and verbal communication skills

Knowledge of proper phone etiquette and phone handling skills
Additional qualifications
Position requires good communication skills. Prior desk, appointment, or secretarial experience and a working knowledge of scheduling systems and procedures are preferred. Must have the ability to interact on a professional level with individuals from diverse backgrounds. Knowledge of and experience using an Epic RC/EMR system is preferred.
Exemption status
Compensation Detail
Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $14.30 per hour.
Benefits eligible
Full Time
Hours / Pay period
Schedule details
The Registration Department is staffed 24/7 7 days a week, including holidays. Hours will vary based on business need; schedules are posted 4-6 weeks in advance.

Shifts at Osseo Hospital are generally 6a-2p and 2p-10p 7 days a week.

This work setting is based in a fast paced hospital/clinic check in and registration environment; including Emergency and Urgent Care departments.

This position requires working rotating weekends and Holidays
Weekend schedule
Weekend rotation Saturday and Sundays; weekend rotation is shared by all staff in the department.
Site description
Menomonie, a city of 16,000, has everything from lakes, rivers, bike trails, nature trails, and nature preserves to modern shopping with everything you might need. There are an abundance of things to do in Menomonie from seeing a play, enjoying a live band, hiking at Hoffman Hills state park, biking, or just relaxing. The community offers excellent schools, low crime and affordable housing. The city is located 50 miles east of Minneapolis/St. Paul and 30 minutes west of Eau Claire and Chippewa Falls.
Administration, Business, Finance, Office & Administrative Support
Career profile
Job posting number
Veronica Bartz
Equal opportunity employer
Mayo Clinic is an equal opportunity educator and employer (including veterans and persons with disabilities).