Administrative
Fellowship Program

These opportunities accommodate your career development interests in other areas, such as:

• Center for Innovation
• Planning Services
• Provider Relations

Additionally, you may have an Interim Operations Management experience.

In addition to your rotations, you can develop your leadership acumen in other ways:

• Participate in a structured mentorship program which includes an alumni fellow, executive sponsor and other organization leaders
• Attend at least one conference of your choice (for example, American College of Healthcare Executives)
• Sit with, or potentially serve, as an interim leader on institutional leadership committees

The Administrative Fellowship Program's first priority is the long-term leadership needs of Mayo Clinic; our second priority is immediate needs and opportunities. With these priorities in mind, we assign you to rotations according to your capabilities, interests and need for development. If you have a strong interest in a specific area, we will make every effort to provide an experience in that area, though we ask you to be flexible and responsive to our organizational needs and opportunities. During your rotation planning discussions, you'll be encouraged to envision the full range of experience you hope to gain so that, at the end of your fellowship, you'll be a strong candidate for the positions you wish to pursue. You are assigned to a base location, where most of your rotation assignments take place. However, we will try to give you the opportunity to experience another Mayo Clinic location during your fellowship. Your "traveling" rotation may take you to Jacksonville, Florida; Phoenix/Scottsdale, Arizona; Rochester, Minnesota; or a Mayo Clinic Health System practice located in either Mankato, Minnesota or Eau Claire, Wisconsin. Standard rotations and examples of recent assignments:

Administrative Services

• Serve as National Strategies Interim Administrator
• Serve as Department of Laboratory Medicine and Pathology Interim Administrator
• Serve as Division of Hematology interim administrator

Finance

• Develop operational plans and budgets for clinical departments
• Assist with organizational redesign of Admissions and Business Services
• Develop performance monitoring dashboard for Medical Revenue Systems
• Develop billing processes map to identify major improvement opportunities

Human Resources

• Develop performance management tools
• Measure activity analysis of benefits information
• Support clinical department staff recruitment
• Assist with Administrative Fellowship Program recruitment and selection activities

Research Administration

• Develop clinical trials program business plan
• Support Department of Internal Medicine research retreat planning team

Education Administration

• Serve as Mayo Clinic School of Medicine Interim Administrator
• Lead team in creating Mayo Clinic School of Health Sciences Alumni Association
• Coordinate the first Serving the Underserved Educational Forum

Management Engineering

• Support electronic medical record project — automated patient itinerary
• Lead team in developing proposal for telecommunication site
• Develop new procedures for patient receiving unit at Mayo Clinic Hospital, Methodist Campus
• Evaluate space requirements for Gonda Vascular Center

Natalie Ball, M.H.A., was born and raised in Orlando, FL. She received her Bachelor’s degree in Public Health at Brown University. During her time at Brown, she represented the university on the women’s basketball team. Natalie graduated from the George Washington University and completed an internship at Massachusetts General Hospital in the Department of Pathology while in school. Additionally, she led a team through the UAB Annual Case Competition. Natalie is passionate about hospital operations, process improvement initiatives, quality and patient experience. Outside of work, Natalie enjoys being outdoors, playing sports, traveling, and spending time with her family and friends.

Jordan Beeler, M.H.A., received her Bachelor of Science in Business Administration with an emphasis in Healthcare Management from Lander University in Greenwood, South Carolina. She then went on to pursue her Master of Health Administration from Texas A&M University in College Station, TX. During graduate school, Jordan worked at a local pediatric clinic and led the project to achieve the National Committee for Quality Assurance’s Patient Centered Medical Home (PCMH) Recognition. She also completed a summer internship at Mayo Clinic in Rochester, Minnesota, leading her to apply for the Administrative Fellowship.  Jordan is passionate about quality, patient safety, and process improvement,. Outside of work, she enjoys spending time with her dog, cooking, reading, traveling, and watching Fightin’ Texas Aggie Football.

Courtney Crubaugh, M.H.A., graduated from Saint Louis University (SLU) with a Bachelor of Science in Health Management and a Master of Health Administration. While completing her M.H.A, Courtney worked as a Graduate Assistant and led the SLU Student Association for Health Management & Policy. Her administrative internship in strategy and business development with Dignity Health’s Southern California Regional Office solidified her passion for health care innovation, leadership, and change management. In her free time, Courtney enjoys exploring her new city of Phoenix, staying active, traveling, and reading.

Hannah Dillon, M.H.A. grew up in Watkinsville, Georgia and graduated from the Georgia Institute of Technology (Georgia Tech) with her Bachelor of Science in Business Administration in 2015. After graduation, Hannah worked at Athens Orthopedic Clinic in Athens Georgia, where she discovered her passion for healthcare administration. Hannah graduated with a Master in Healthcare Administration from the Medical University of South Carolina (MUSC) in 2018. In her time at MUSC, she interned with both the Ralph H. Johnson VA Medical Center and MUSC Palliative Care, along with coaching high school and AAU volleyball. Outside of work, Hannah enjoys trying new recipes and time outdoors on the lake.

Weston Gray, M.B.A., M.S.H.A., was born in Ohio and raised in South Carolina. He completed his undergraduate studies at Clemson University with Bachelor of Science degrees in Marketing and Spanish before pursuing graduate degrees in Healthcare Administration and Business Administration at the University of Alabama at Birmingham(UAB). Previous experiences at Greenville Health System and Proactive MD helped shape his desire to pursue a career in healthcare administration. During graduate school, he worked at UAB Medicine in Hospital Administration, assisting the hospital leadership team on various initiatives. Outside of work, Weston enjoys being active outdoors with his wife and dogs, spending time with friends and family, and supporting the Clemson Tigers.

Maggie McIntee, M.P.H., is originally from St. Paul, Minnesota. She received her Bachelor’s degrees in Biology and Psychology from Boston College. She always had a passion for healthcare, but she realized that administration was the right career for her after volunteering for two years at a non-profit ambulatory surgery center in rural Honduras. This led her to pursue her Master’s in Public Health in Health Care Management at Yale University. She continued to work with underserved populations throughout her graduate school career, serving on the board of the HAVEN Free Clinic as the Director of Finance and Chair of the Sustainability and Development Committee. Outside of work, Maggie enjoys baking, volunteering, and spending quality time with friends and family.

Breeann Adleman

Breeann M. Adleman is the Associate Administrator for the Department of Medicine and Operations Coordinating group.  She joined Mayo Clinic in Rochester, Minnesota as an Administrative Fellow in 1998 and subsequently accepted her first position at Mayo Clinic in Arizona in 2000, in Education Administration.  During her career at Mayo, she has held various leadership positions including Senior Administrator for Public Affairs with oversight over communications, marketing, government relations, and community engagement activities. She was also the Chair of the Department of Planning Services from 2007 to 2014.  Ms. Adleman holds a Bachelor of Arts degree in English and a Master of Health Administration from the University of Missouri.

Natalie A. Caine

Natalie A. Caine, M.H.A., FACHE, is an Associate Administrator at Mayo Clinic in Rochester, Minnesota. In this role, she provides strategic leadership to the Department of Medicine. Ms. Caine joined Mayo Clinic in 2005 as an Administrative Fellow and has extensive practice leadership experience. She most recently served as the Operations Administrator for the Department of Anesthesiology and Perioperative Medicine and the Division of Community Anesthesiology. She also serves as the Rochester Site Director for the Administrative Fellowship Program and has held administrative roles for the Critical Care Independent Multidisciplinary Program (IMP), Hospital Internal Medicine, Division of Rheumatology, Division of Allergic Diseases and the Nurse Practitioner-Physician Assistant Executive Committee. Ms. Caine completed her Bachelor's degree in marketing at Missouri State University and holds a Master of Health Administration from the University of Missouri. Ms. Caine completed her administrative internship at Yale New Haven Health System and is a Fellow in the American College of Healthcare Executives.

Jenny T. Ho

Jenny T. Ho, M.P.H., M.H.S.A., is a Research Operations Administrator at Mayo Clinic's campus in Phoenix/Scottsdale, Arizona. She started her career with Mayo Clinic in 2000 as an Administrative Fellow in Rochester, Minnesota, and subsequently moved to Mayo's Arizona campus to support Revenue Cycle and Public Affairs. From 2008, Ms. Ho worked for Cleveland Clinic and was involved in the startup of Cleveland Clinic Abu Dhabi in the United Arab Emirates. In 2011, she returned to Mayo Clinic as an Operations Manager in the Division of Education Administration in Arizona. Ms. Ho received her Bachelor's degree from UCLA and Master's degrees in public health and health administration from the University of Michigan.

Adam C. Thompson

Adam C. Thompson, M.H.R., is Vice Chair, Provider Relations and Administrator, Business Development at Mayo Clinic.  He has responsibility for developing and deepening strategic partnerships, including referring provider services and oversight of the Mayo Clinic Care Network in the Southeast. Adam began his career as an officer in the US Army.  Following progressive leadership assignments stateside and overseas, he joined Mayo Clinic to complete a post-graduate fellowship in healthcare administration.  Since 2005, he has served in leadership roles directing clinical operations at Mayo Clinic in Rochester, MN and WellStar Health System in Atlanta, GA. Most recently, Adam was the senior administrator for Surgical and Procedural Services at Mayo Clinic's campus in Jacksonville, FL.  Adam earned a Bachelor's degree from the United States Military Academy at West Point and his Master's degree from the University of Oklahoma in Human Relations.  He lives with his family in Ponte Vedra, Florida.

Deb R. Fischer

Deb R. Fischer, M.B.A., is a Vice Chair of Administration for Academic Support Operations in Mayo Clinic Health System – Northwest Wisconsin Region (centered in Eau Claire, WI). In her current role she provides administrative leadership to NWWI’s Education and Research shields. Ms. Fischer completed her undergraduate degree in Pharmacy at the University of Minnesota and began her career with Mayo Clinic, Rochester, as a hospital pharmacist in 1981. She earned an M.B.A. degree from University of St. Thomas (St. Paul, MN) which led her to career alternatives. She joined the Mayo Clinic Quality Office as an internal consultant working to teach and facilitate teams pursuing improvement strategies, then, became a Quality Administrator with Mayo Clinic Health System Administration. In 2008 she moved to Eau Claire, Wisconsin to join Mayo Clinic Health System as an Administrative Vice President overseeing quality, planning, research, and a variety of clinical departments.

For general information about the Administrative Fellowship Program and the application process, email MayoATP@mayo.edu.

Directors

For specific questions about the Administrative Fellowship Program and the fellowship experience, contact:

Mayo Clinic, Phoenix/Scottsdale, Arizona

Breeann M. Adleman, Program Director Email: Adleman.Breeann@mayo.edu 
Jenny T. Ho, M.P.H., M.H.S.A., Site Director Email: ho.jenny@mayo.edu  

Mayo Clinic, Jacksonville, Florida

Adam C. Thompson, M.P.H., M.H.S.A., Site Director Email: thompson.adam@mayo.edu

Mayo Clinic, Rochester, Minnesota

Natalie A. Caine, M.H.A., FACHE, Site Director Email: caine.natalie@mayo.edu

Mayo Clinic Health System, Eau Claire, Wisconsin

Deborah (Deb) R. Fischer, Site Director Email: fischer.deborah@mayo.edu

You may also contact our Fellows directly to learn more about their experiences in our program:
Natalie Ball, M.H.A. Email: Ball.Natalie@mayo.edu
Jordan Beeler, M.H.A. Email: Beeler.Jordan@mayo.edu
Courtney Crubaugh, M.H.A. Email: Crubaugh.Courtney@mayo.edu
Hannah Dillon, M.H.A. Email: Dillon.Hannah@mayo.edu
Weston Gray, M.B.A. Email: Gray.Weston@mayo.edu
Maggie McIntee, M.P.H. Email: Mcintee.Margaret@mayo.edu